Hospitality & hotels

Support for hospitality night teams.

Bring training, app resources and everyday support to the people welcoming guests and keeping properties running overnight.

Hotel receptionist at a front desk with a keyboard and desk phone.
People first. Every shift.Hospitality does not end at sunset.

The everyday realities

For the people who keep the night welcoming.

Night audit, front desk, security and maintenance teams have different responsibilities. Build a program around the overnight work at your property.

01

Life after the overnight shift

Explore daytime sleep and recovery alongside home life and commitments outside work.

02

Food and energy on nights

Discuss meals, caffeine and everyday routines around overnight responsibilities.

03

Resources between sessions

Give employees guidance they can revisit as schedules and daily demands change.

For teams across your operation

  • Hotels and resorts
  • Casinos and 24-hour properties
  • Front desk and night audit
  • Security and overnight operations
  • Maintenance and engineering

The program

Learning, tools and support.
Built around your teams.

Bring together the elements that fit your workforce, schedules and priorities. Your proposal sets out what is included and how it will be delivered.

01

Training across shifts

Virtual or on-site sessions, planned around the employees and shifts covered by your program.

05

Employer resources

Program-specific materials, engagement takeaways and next steps for your organization.

NightOwling app tools screen
Inside the NightOwling app

Beyond a training session

Tools for
life around shifts.

Employees can explore sleep, food, caffeine and changing plans in the app, with learning they can return to beyond a training session.

  • Sleep planning and changing schedules
  • Tools for caffeine, meals and everyday routines
  • Learning for life on nights

From conversation to program

Start with the people.
Shape the program together.

01

Map your teams

Talk through the employees, shifts, rotations and locations you want to include.

02

Agree the scope

Choose the program elements, delivery plan and employee and employer resources.

03

Plan delivery

Agree timing, sessions, supporting materials and the next steps for your teams.

One proposal. Clear scope.

Your organization receives a program proposal and price based on the agreed people, locations, delivery and resources.

Request a quote

Explore the subject

Guides for life on nights.
Research to explore.

Explore resources for night workers and the research behind the topics covered in night-shift learning.

Research references

NightOwling for Hospitality & hotels

Make support part
of your night shift.

Tell us about your teams and what you want the program to include.