Face-to-face communication can be rare on the night shift, which makes every interaction count. In this segment, Carrie Nelson, Ph.D., shares how to bring professionalism and awareness into every conversation, whether it’s during shift change, a quick update, or a team meeting. From tone and body language to listening skills and respect across differences, she covers how to stay calm, clear, and kind even when you’re tired. Strong verbal communication builds trust and helps every shift run a little smoother.
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So, communicating verbally or in person,
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even during knife shifts, you might have
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moments of face-to-face communication at
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the shift change, during meetings, or
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when working with other teammates and
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supervisors. Keep it professional and
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positive. Greet co-workers politely. Use
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their names when possible. Listen
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actively, make eye contact, and avoid
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interrupting. I know that can be hard
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sometimes. Speak clearly and stay calm
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even if you're tired or feeling rushed.
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Respect personal space and body language
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cues. You know, especially at night when
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people might be out of their rhythm. You
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know, you got to kind of watch how
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they're acting, see how they feel. Keep
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conversations focused on work, not
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gossip. Uh, and treat everyone the same.
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Don't treat people differently because
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of a gender or race or any other
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characteristic.
