Good communication is a skill that earns trust, especially on the night shift, where tone and timing matter most. In this segment, Carrie Nelson, Ph.D., walks through the most common mistakes employees make when messaging under stress and how to avoid them. She shares practical ways to pause before sending, rethink tone, and keep humor or emotion from being misunderstood. Whether you’re emailing after a long night or replying in real time, this segment reminds you that calm, clear communication always stands out.
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Common mistakes to avoid overexplaining
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or eventing an email. I'm an HR
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consultant. I've seen many 10-page email
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that I try to decipher and help people
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with. Try not to do that. Can write it
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to yourself if you want to vent, but
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maybe wait till the next day and decide
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if you really want to send that all.
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Same thing with sending messages when
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you're tired or frustrated or copying
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too many people should be the
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appropriate audience.
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Be careful of using humor that can be
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misread, especially in writing.
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And make sure to avoid ignoring
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communication from the day team or just
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other shifts. You know, uh again, they
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might not be as cognizant of how tough
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it is to be in the night shift. You
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might have to be the oversharer
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explaining where things are. A tip, if a
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message feels emotional, save the draft,
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reread it after a break. Professionalism
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always wins.
