Conflict happens in every workplace, but how you handle it defines your professionalism. In this segment, Carrie Nelson, Ph.D., explains how to stay calm, focus on facts, and approach disagreements with composure and respect. She emphasizes direct communication over group emails, the power of using ‘I’ statements, and knowing when to involve a supervisor. For night-shift teams, she also shares how quick written notes or summaries can prevent misunderstandings between shifts. Learn how to keep your tone clear, your intent professional, and your reputation strong.
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So managing conflict respectfully. This
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does happen. Conflict happens
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everywhere. But how you respond defines
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your professionalism. So if conflict is
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happening, remember to stay calm. Focus
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on the facts. Avoid replying immediately
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if you're feeling frustrated or
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stressed.
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Address misunderstandings directly, not
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through group emails where 30 people are
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copied. Uh and use I statements. I
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noticed, I felt, I experienced, not you,
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you you did this or you didn't do this.
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Focus on I statements.
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And uh get a lead or manager or
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supervisor to help if there's one
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available like in the middle of a
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conflict if you need help.
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So tip, if conflict arises between
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shifts, provide short meeting notes or a
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written summary so tone and intent do
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not get lost. What do I mean by that? If
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something happens, it's good to document
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it and say at 3:45,
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John Jane walked in here and said, "Da
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da da da got three inches with my face
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and use the following language." You
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know, again, just to document what
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happened, not to be emotional about it,
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but to, you know, understand that so
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that someone else can address it more
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properly.
